PRIVACY POLICY

TOVREA CASTLE AT CARRARO HEIGHTS TOUR TICKET LOTTERY
PRIVACY POLICY

Last updated and effective as of September 3, 2022

Introduction and Your Acceptance of These Terms

Tovrea Carraro Society (“Us”, “We”, “Our”) knows that your personal information is very important to you, and We respect your privacy. This Privacy Policy explains how your personal information is collected, used, and protected and the choices available to you with respect to Our handling of your data. This Policy applies to all visitors to TovreaCastleTours.com and/or TovreaCarraroSociety.org, Our mobile services, services available via telephone, and those transactions that take place in person, by postal or electronic mail. (Collectively, the “Site”), including ticket sales, comments on articles, and any information provided to Us.

By visiting this website, you consent and agree to the terms of this Privacy Policy and to the collection, use and storage of your information by Us. From time to time, We may change this Privacy Policy. When We do, the “Last Updated” line above will be revised. You are responsible for regularly reviewing this Privacy Policy. Your continued use of this Site following the posting of a changed Privacy Policy indicates your acceptance of the changes. Unless We provide you with specific notice, no changes to Our Privacy Policy will apply retroactively. Please also refer to our Terms of Use, Lottery Terms & Conditions, Ticketing Terms & Conditions.

If you require any more information or have any questions about Our privacy policy, please feel free to contact Us by email at Policies@TovreaCarraroSociety.org.


Information We Collect

Information we collect directly from you: Your provision of your personal information to Us is completely voluntary; it is not a statutory or contractual requirement. Personally Identifiable Information (“PII”) is information that is uniquely identifiable to you, such as your name, address, email address, phone number, credit card number and other personal information that is not otherwise publicly available. Certain features of Our website may require that you provide Us with your personal information, including:

  • Contact Us (email)
  • E-commerce (ticket purchases)

To use these features, We may require you to provide your email address, mobile number, name and/or address and certain demographic information. When you give Us PII to use the features above, you expressly consent to Our collection, storage, use and disclosure of this information as described in this Privacy Policy.

We may use your personal information to communicate with you about:

  • Your use of any of the features above;
  • New content on Our website;
  • New Ticket Releases via lottery;
  • News that We think may interest you about Us;
  • Responses to your questions/comments to us; and
  • Information relating to a ticket purchase.

Our processing of your personal information is necessary for the performance and fulfillment of the contract between us and to provide you with Our services. We will also process, transfer, disclose and preserve personal information when We have a good faith belief that doing so is necessary, to resolve disputes, enforce our agreements and otherwise required by law.

You can always opt-out of receiving future promotional communications from Us; see the Choice/Opt-out section below.

Information We Collect Automatically: Even if you don’t use any of the features above, when you visit Our website, We may collect certain information about you.

  • From your Browser. For example, Our servers keep an activity log that tracks all visitors to the website. The information in the activity log does not identify you individually. The information collected may include among other data: your IP address, your registered domain or home server, time of access, date of access, web page(s) visited, number of clicks, software crash reports, type of browser used, session identification number, search terms, search results, access times and referring website’s address. We use your IP address to help diagnose problems with Our server and to administer Our website. Your IP address is also used to gather broad demographic information, such as country of origin and geographic location. We use such data in the aggregate to run internal analyses to improve upon your experience on Our website.
  • Cookies. “Cookies” are small text files that are stored on your computer and record your preferences when you visit certain online pages. Our website uses cookies to track your use of the site and its features and links. If you provide Us with personal information, cookies may be linked to that information. You may occasionally get cookies from third parties with links on Our website. We do not control these cookies, and these cookies are not subject to Our Privacy Policy.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. Please note, if you chose to remove or reject cookies, this could affect the availability and functionality of Our Site. If you need help with this, contact Us at Policies@TovreaCarraroSociety.org. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

  • Tracking Tags (also known as “web beacons,” “action tags” or “single-pixel gifs”). Our website may also use tracking tags. Tracking tags are invisible graphics embedded in the pages of Our website that are programmed to collect non-personal information about your use of Our website. Like cookies, tracking tags provide overall usage patterns for Our website that We use for analysis and to provide personalized services and advertising content.

We comply with the Self-Regulatory Principles for Online Behavioral Advertising set forth by the Digital Advertising Alliance (DAA). You can opt-out of targeted advertising from certain providers at www.aboutads.info/consumers.

 
How We Use Your Personal Information

The personal information We collect allows Us to keep you posted on updates to Tovrea Castle at Carraro Heights and its tours and events. It also helps Us to improve Our services, and content. If you don’t want to be on Our email list, you can opt out anytime by clicking the “unsubscribe” button or sending an unsubscribe email to Policies@TovreaCarraroSociety.org.

From time to time, We may use your personal information to send transactional emails, such as communications about purchases and changes to Our terms, conditions, and policies. Because this information is important to your interaction with Tovrea Carraro Society, you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Tovrea Carraro Society’s services, and customer communications.

If you enter into a ticket request, contest, sweepstakes, lottery, or similar promotion We may use the information you provide to administer those programs.


Information Collected By/Shared With Third Parties

Other than as provided in this Privacy Policy, we do not share your personal information with third parties.

  • Merchant Services and Ticketing Partners. Your information may be shared with our ticketing partners (i.e.Squareup.com, jotform.com) in order to fulfill your transaction and send you updates, special offers, and other information via electronic messages. For more information on our ticketing partner’s data collection and use practices, please review them at SquareUp.com and JotForm.com. You can withdraw your consent for any promotional or marketing messages at any time by clicking “unsubscribe” on any promotional or marketing e-mails you receive or by contacting them directly and requesting to be unsubscribed.
  • Social Networking Services. Our website may integrate with social networking services.  We do not control such services and are not liable for the manner in which they operate.  While we may provide you with the ability to use such services in connection with our website, we are doing so merely as an accommodation and, like you, are relying upon those third-party services to operate properly and fairly.
  • When necessary. We may also release personal information when we believe, in good faith, that such release is reasonably necessary to protect the rights, property or safety of Ourselves, Our clients, Our users, or others. We may disclose personal information about you to law enforcement, other government officials, or other third parties, as We, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose Us to legal liability.

Public Forums

Please be aware that when you disclose PII through the comment feature or message board on the Site, the information may become public and accessible to all or a part of the Site community, so it is important for you to exercise discretion and appropriate caution when deciding to reveal PII in these areas. In addition, when you choose to make a posting, certain PII may be available for other users to view. We urge you to exercise discretion and caution when deciding to disclose your PII, or any other information, on the Site. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PII YOU VOLUNTARILY DISCLOSE THROUGH THE SITE VIA THESE FORUMS AND OTHER INTERACTIVE FEATURES. Please note that We reserve the right, but have no obligation, to republish content posted (including any PII contained therein) as further set forth in Our Terms of Use.

 
Transactions With Third Party E-commerce Partners, Vendors and Advertisers

When you provide personal information to one of Our Site’s third party e-commerce partners, or vendors (i.e. Squareup.com), this transaction will occur in connection with the site of the e-commerce partner, or vendor, not on the Site, and, as such, the personal information you provide is collected pursuant to and controlled by the privacy policy of such e-commerce partner, vendor or advertiser. Tovrea Carraro Society is not responsible for such parties’ privacy policies and We encourage you to familiarize yourself with the applicable privacy policy of the e-commerce site with which you transact business or to contact the operator of such site for more information.

Use of This Site by Children

The Site is not directed to individuals under the age of thirteen (13), and We request that such individuals do not provide personal information through the Site. If a parent or guardian becomes aware that his or her child has provided Us with PII without the parent or guardian’s consent by, for example, misrepresenting his or her age, that parent or guardian should contact us at Policies@TovreaCarraroSociety.org. If Tovrea Carraro Society determines that it has collected personal information of children under the age of 13, Tovrea Carraro Society will immediately delete such information and any accounts believed to be held by children under 13.

In addition, we may not collect or process information from a citizen of an EU member state under the age of sixteen (16) without such person’s parental consent.  If you are a citizen of an EU member state under the age of 16, please tell your parents that you are using the Site and have your parents email Us at Policies@TovreaCarraroSociety.org so that We may delete any information We may have collected about you.

California Visitors

California Civil Code § 1798.83 permits California residents to request information about whether we have disclosed personal information to any third parties for the third parties’ direct marketing purposes. California residents have the right to request in writing: (a) a list of the categories of Personal Information, such as name, email address and mailing address and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To make a request, please contact Us at the following email address: Policies@TovreaCarraroSociety.org.
 
California Consumer Privacy Act 

If you are a California resident, you have specific privacy rights governed by the California Consumer Privacy Act (CCPA).  These rights include:

  • Disclosure.  You have the right to request a report showing the personal information collected, shared, and sold about you in the past 12 months. 
  • Opt-Out. You have the right to opt-out of our marketing campaigns. 
  • Deletion. You have the right to request that we delete any personal information collected from you.
  • Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at (602) 256.3221.  We will respond to your request within 45 days as required under the law.

Personal Information Collected on California Residents:

  • Name
  • Address
  • Email
  • Phone number

This information is used for business purposes only. We do not sell personal information to third parties. 

Sources of Data about California Residents:

  • Self-disclosed (e.g. Information provided when interacting with our products and services)
  • Business partners (e.g. ticketing partners, analytics companies, venue owners, etc.)
  • Data brokers (e.g. Marketing companies, advertising partners, etc.)
  • Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting Personal Information about California Residents:

  • Providing products and services
  • Event management
  • To prevent, detect, and manage unlawful behavior
  • Marketing
  • Client services
  • Staff administration

Third Parties with Whom we Share Personal Information:

  • None

EU Visitors

If you are located within the European Union, you should be aware that your personal information will be transferred to the United States, the laws of which may be deemed by the European Union to have inadequate data protection. If you are located in a country outside the United States and voluntarily submit personal information to Us, you thereby consent to the general use of such information as provided in this privacy policy and to the transfer of that information to, and/or storage of that information in, the United States. We transfer Personal Information from the European Economic Area and Switzerland to the USA and other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. Personal Information of EU residents will be transferred in compliance with the requirements of the General Data Protection Regulation (“GDPR”).

Rights of EU Data Subjects

If you are a resident of the European Union, under the GDPR, European Union residents, as data subjects, have the following rights:

  • Right to access – This right allows individuals to obtain confirmation as to whether or not personal information concerning him or her is being processed and provide access to such personal information. It also allows individuals to request details of the processing of his or her personal information, including, without limitation, categories of recipients to whom the personal information have been or will be disclosed and purposes of processing.
  • Right to rectify – This right allows individuals to rectify any inaccurate personal information about him or her.
  • Right to restrict processing – This right allows individuals to block or suppress processing of personal data under certain circumstances.
  • Right to be forgotten – This right is also known as the “right to erasure”. It is an individual’s right to have personal data erased or to prevent processing in specific circumstances.
  • Right of data portability – This right allows individuals to move, copy or transfer personal data from one place to another in a secure manner without interrupting the integrity and usability of the information.
  • Right to object to processing – This right allows individuals to object to certain types of processing, including direct marketing, profiling and providing for purposes of scientific or historical research and statistics.

An EU resident has the right to access his or her personal data that We hold and to ask that their personal data be corrected or erased and to port their data.  An EU resident may also have the right to object to, or request that We restrict certain processing or to withdraw consent previously provided.  If you would like to exercise your rights under the GDPR, please contact us at Policies@TovreaCarraroSociety.org.

If you are an EU resident and have a concern about our processing of your personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside.  For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

Security of Your Personal Information

Tovrea Carraro Society employs reasonable security measures consistent with standard industry practice, for personal information collected through this Site, including physical, electronic and operational measures to maintain security and prevent unauthorized access. While Tovrea Carraro Society takes all appropriate steps to safeguard personal information under Our control, unfortunately, no data transmission over the Internet or method of storing data can be guaranteed to be 100% secure. As such, We cannot guarantee that personal information supplied by users will not be accessed on Our servers, or intercepted while being transmitted to Us over the Internet. We assume no liability for any damages you may suffer as a result of interception, alteration or misuse of information during such transfers.

Retention

We will retain your information for as long as your account or inquiry is active and for a reasonable time thereafter in accordance with Our standard procedures or as necessary to comply with Our legal obligations, to resolve disputes, and to enforce Our agreements. Even if We delete some or all of your Personal Information, We may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your Personal Information. Please note that We will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

 Choice/Opt Out

This Site provides users the opportunity to opt-out of receiving communications from Us, at any time, by email at Policies@TovreaCarraroSociety.org, or by clicking the unsubscribe link in any email communication.

The Site gives users the following options for removing their information from our database, to not receive future communications or to no longer receive our service, at any time.

  • Users can send email to: Policies@TovreaCarraroSociety.org
  • Users can send mail to the following postal address:
    Tovrea Carraro Society
    PO Box 61043
    Phoenix, AZ 85082
  • Users can call the following telephone number: (602)256.3221.

Users can opt-out of receiving future newsletter emails from Us by selecting the “unsubscribe” link at the bottom of our email.

However, We are not responsible for removing your information from the lists of any third party who has previously been provided with your information or is collecting your information through their cookies.

You have the right to withdraw your consent for Our processing for your personal information by contacting us at Policies@TovreaCarraroSociety.org.

Correct/Update

This website gives users the following options for changing and modifying information previously provided, at any time.

  • Users can send email to: Policies@TovreaCarraroSociety.org
  • Users can send mail to the following postal address:
    Tovrea Carraro Society
    PO Box 61043
    Phoenix, AZ 85082
  • Users can call the following telephone number: (602) 256.3221

Successors

In the event that We are, or any component of our operations is, merged with, or is acquired by, another entity, then any such successor or acquiring entity may become the successor to Our obligations with respect to the personal information that you have provided to Us, which would be necessary for the entity to effectively continue our business. By using this website, you consent to any transfer and use of such personal information by an entity assuming control of Our operations as a result of a merger, purchase of assets, or liquidation in bankruptcy or insolvency.

Contact Us

If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, you can send an email to Policies@TovreaCarraroSociety.org. Our data protection officer can also be contacted at Policies@TovreaCarraroSociety.org.

Frequently Asked Questions (FAQ)

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