As of April 6, 2020, all tours and special events have been canceled through May 28, 2020.
All guests with tickets for the Full Flower Super Moon Tours on May 6 will receive a full refund; no exchanges are being offered.
Guests with Regular Tour Tickets have the option of an exchange (through April 10, 2020, 11 pm Arizona Time) or a full refund. If you would like a refund, do nothing and your tickets will be automatically refunded.
If you wold like to exchange your Regular Tour Tickets for a Fall 2020 Tour please contact BrownPaperTickets directly by telephone (800-838-3006 extension 1) by Friday April 10, 11 pm, Arizona Time. Please use the call back option on your call to BrownPaperTickets, if necessary, as their call volume is very high. They will call you back without losing your place in line. They are open for your call 6 am to 10 pm, Arizona Time.
As of March 18, 2020, the window to request exchanges for tours from March 19 – April 26 has ended – those not exchanged during this time have been automatically refunded.
March 13, 2020
Good evening, Castle Guests.
I am writing to you about your upcoming Tour at Tovrea Castle at Carraro Heights. Due to the increase in coronavirus (COVID-19) and with your health and safety in mind, Tovrea Carraro Society is postponing our Regular and Super Moon Tours from March 19 – April 26, 2020.
We are offering you the opportunity to either receive a full refund of your tour tickets or exchange them for a tour in September through December 2020 or for the Full Flower Super Moon Tour on May 6, 2020, if you hold those tickets. We do not ordinarily exchange tour tickets, but this is an extraordinary time.
Due to the rapidly approaching dates of your tour along with the size and nature of our tours, we need to have you respond to BrownPaperTickets directly by telephone (800-838-3006 extension 1) within 72 hours (March 17, 2020, 9 pm, Arizona Time) to start the refund process or exchange your tickets. Please use the call back option on your call to BrownPaperTickets, if necessary, as their call volume is very high. They will call you back without losing your place in line. They are open for your call 24 hours a day.
Please be prepared to identify yourself as the ticket buyer with your name, ticket confirmation number, email and/or telephone number.
Be advised that you will be exchanging or refunding your tickets for the same number that you initially purchased e.g. you have purchased 4 tickets that you will exchange for 4 tickets in the Fall of 2020 within the range of September through December 2020 or for the Full Flower Super Moon Tour on May 6, 2020.
-If exchanging your tickets, you must select the same tour date and time for all tickets being exchanged.
-If refunding your tickets, you may not receive a partial refund; you will receive a refund for all tickets purchased.
If BrownPaperTickets does not hear from you within 72 hours (by March 17, 2020, 9 pm, Arizona Time) we have authorized BrownPaperTickets to automatically refund your tour tickets.
We appreciate your love of the Castle and your desire to tour this amazing historic site. We look forward to seeing you soon!
Tamera Zivic, President
Tovrea Carraro Society